Privacy policy
Sea Eagle Holistic Therapies customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contents
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
Sharing information outside the UK
How to complain
Contact details
Email: hello@seaeagleholistic.com
What information we collect, use, and why
We collect or use the following information to provide and improve products and services for clients:
Names and contact details, addresses, gender, pronoun preferences, occupation, date of birth
Health information (such as medical records or health conditions)
Third party information (such as family members or other relevant parties)
Payment details (including card or bank information for transfers and direct debits)
Transaction data (including details about payments to and from you and details of products and services you have purchased)
Usage data (including information about how you interact with and use our website, products and services)
Information relating to compliments or complaints
Records of meetings and decisions
Account access information
Website user information
We also collect or use the following special category information to provide and improve products and services for clients. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for the operation of client or customer accounts:
Names and contact details
Addresses
Purchase or service history
Account information, including registration details
Information used for security purposes
Marketing preferences
Technical data, including information about browser and operating systems
We also collect or use the following special category information for the operation of client or customer accounts. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for information updates or marketing purposes:
Names and contact details
Addresses
Profile information
Marketing preferences
Purchase or account history
Website user journey information
IP addresses
We also collect or use the following special category information for information updates or marketing purposes.This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information to comply with legal requirements:
Names and contact information
Client account information
Any other personal information required to comply with legal obligations
We also collect or use the following special category information to comply with legal requirements. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information to protect client welfare:
Names and contact information
Client account information
Health and wellbeing information
Emergency contact details
We also collect or use the following special category information to protect client welfare. This information is subject to additional protection due to its sensitive nature:
Health information
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Addresses
Payment details
Account information
Purchase or service history
Customer or client accounts and records
Financial transaction information
Correspondence
We also collect or use the following special category information for dealing with queries, complaints or claims. This information is subject to additional protection due to its sensitive nature:
Health information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website.
Your right of access — You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
Your right to rectification — You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
Your right to erasure — You have the right to ask us to delete your personal information.
Your right to restriction of processing — You have the right to ask us to limit how we can use your personal information.
Your right to object to processing — You have the right to object to the processing of your personal data.
Your right to data portability — You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
Your right to withdraw consent — When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful basis for collecting or using personal information to provide and improve products and services for clients is:
Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful basis for collecting or using personal information for the operation of client or customer accounts is:
Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful basis for collecting or using personal information for information updates or marketing purposes is:
Consent — We have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
Our lawful basis for collecting or using personal information to comply with legal requirements is:
Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful basis for collecting or using personal information to protect client welfare is:
Legitimate interests — We’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
Our legitimate interests are:
We collect emergency contact details because it is in your legitimate interest for us to let someone know if you are taken ill.
We collect GP contact details because it is in your legitimate interest for us to liaise with your GP regarding any services that we may provide to you, as it relates to any medical condition(s).
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details at the top of this privacy notice.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Contract — We have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Legal obligation — We have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
We collect information directly from you when you send us an email, submit an enquiry via our website, use our online booking facility, fill in a client information form, or share information verbally during a consultation or appointment.
We receive information from third parties such as website analytics and internet search providers.
How long we keep information
For insurance purposes, client information is kept for at least seven years following the last occasion on which services were provided.
Who we share information with
Data processors:
Red Guava — This data processor provides us with the Cliniko practice management system
Stripe — This data processor processes payments for us
Squarespace — This data processor hosts our website
Apple — This data processor provides us with email services
Google — This data processor provides us with email services
Others we share personal information with:
Insurance companies, brokers or other intermediaries
Professional or legal advisors
Sharing information outside the UK
Where necessary, some of our data processors share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place.
For further information or to obtain a copy of the appropriate safeguard for any of the transfers, please contact us using the contact information provided at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us by email: hello@seaeagleholistic.com
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO:
Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Helpline number: 0303 123 1113
Last updated 3 July 2026